FAQs

Have questions? Our FAQ page provides quick answers to common inquiries about the Albury Entertainment Centre, including how to make a complaint, our photography policies, and general venue information. Whether you’re seeking guidance our FAQ is your go-to resource for helpful, up-to-date information. If you can’t find what you’re looking for, our team is always happy to assist!

How to Make a Complaint or Provide Feedback at the Albury Entertainment Centre

We value your experience and are committed to providing quality entertainment and excellent customer service. If you have any concerns or feedback, please follow the appropriate steps below:

Complaints about the Venue
Complaints about the Event
Providing Feedback

All complaints and feedback are handled with respect and confidentiality. We aim to respond within 5-7 business days.Thank you for helping us improve your experience at the Albury Entertainment Centre

Complaints about the Venue

For issues related to the facilities, accessibility, safety, cleanliness, or other venue-related matters:

Please email your venue related concerns to: entertainment@alburycity.nsw.gov.au. Otherwise, you can give us a call during business hours on (02) 6043 5610

We take venue-related concerns seriously and will investigate and respond promptly.

Complaints about an Event

If you wish to raise a concern regarding a specific event, such as ticketing issues, performer conduct, qualit, or something wasn't as you expected. We at the Albury Entertainment Centre don't produce or manage events.

Please get in touch with the organiser directly. If you send us your complaint in writing to: entertainment@alburycity.nsw.gov.au we can forward this on your behalf.

Providing Feedback

Your feedback helps us improve! Whether it’s about your overall experience, suggestions for future events, or compliments:

Contact our Customer Service Team:
Phone: (02) 6043 5610
Email: entertainment@alburycity.nsw.gov.au

Photography and Filming at the Albury Entertainment Centre

The Albury Entertainment Centre does not impose restrictions on photography or video recording. The decision to allow or restrict these activities is entirely at the discretion of the Hirer. Each event may have its own conditions, that aligns with the nature of the event. Please look out for signage and listen to announcements regarding any restrictions.

General Guidelines:

Signage & Staff: Look out for signs and ask our Customer Service team if you are unsure about camera restrictions.
Social Media: Posting photos or videos to social media is generally permitted and often encouraged. However, for events with specific restrictions, please look out for signage and listen to announcements.

Lost Property

All items found or handed into the centre are kept safe and logged by our Front of House Team.

If you believe you have lost property at the centre, please call (02) 6043 5610, email us at entertainment@alburycity.nsw.gov.au, or head to a Customer Service Desk.